Data Deletion

There are two ways to request deletion of your data:

• Email us. Send a request to info@emei.com.au from the email address associated with your account, and we will action it.
• Remove tickOver from Facebook. In Facebook, go to Settings & privacy → Settings → Business Integrations, find tickOver, and remove it. Facebook notifies us automatically, and that notification triggers deletion of your Facebook connection data with no further action required from you.

A deletion request removes the Facebook connection we hold for you — the data we derived from connecting your Meta account:

• the stored Facebook access tokens (page and user tokens), which are deleted so no further data can be retrieved from Meta on your behalf;
• the page and lead-form configuration associated with the connection (which Page and lead forms were connected, and their field mappings); and
• the linkage that identifies imported leads as coming from that Facebook source — i.e. the Meta-derived source identifiers.

After deletion the connection is marked disconnected and no token or Meta-derived credential remains at rest.

Deleting a Facebook connection does notdelete the business’s existing CRM records. The leads and contacts already imported into a tickOver account are the business’s own customer records, held by the business (our Customer), not personal data of the Facebook user who connected the app. We delete the Meta-derived credentials and identifiers; we do not delete the tenant’s lead or contact records.

If you are a contact or lead of a business that uses tickOver and want your information removed from that business’s records, please contact that business directly, or email us at info@emei.com.au and we will help route your request. See our Privacy Policy for how we act as a processor for Customer CRM data.

When you remove the app from Facebook, the stored access tokens are cleared automatically as soon as we receive Meta’s notification — typically within minutes. Any remaining Facebook connection configuration is deleted within 30 days, except where we are required to retain limited records to meet our legal obligations.

For how Emei Pty Ltd (ABN 63 686 497 469), trading as “tickOver” collects, uses, and protects personal information more generally — including your broader access, correction, and deletion rights — see our Privacy Policy. Questions? Contact us at info@emei.com.au.